Explore More

A once-loyal American Airlines passenger who’s flown more than 700,000 miles with the carrier says he’s done after a trip home with his daughter was delayed for two days.

“American Airlines used to be my favorite airline,” AAdvantage Platinum member Carter Schoenberg told Insider Wednesday.

“But after what took place this summer, I will never fly American Airlines internationally again.”

Schoenberg detailed how he was picking up his daughter from a summer college program in Paris when their July 29 flight home to Chicago was suddenly canceled.

“On the morning of our flight, I received a cancellation notice from the airline,” said Schoenberg, who has flown American hundreds of times. “I frantically tried to call American’s customer service but couldn’t get through to them.”

He said he got a text about four hours later to say he’d been rebooked on another flight home.

“The catch? The flight was not scheduled for another two days,” he said.

He was forced to book a room from a hotel in the city for him and his daughter, and — along with expenses for food — he spent about $700 while stuck in France.

The frustrated dad said he never received any compensation from American Airlines, and he also disputed its claim that it was necessary to cancel his initial flight due to poor weather.

“Several reports indicated that most of the flights departed on schedule that day,” Schoenberg said. “Weather reports also indicated there was no rain in the last 24 hours.

“It made me feel as if the airline believed it was not their obligation to take care of passengers,” he added.

Schoenberg has since filed a complaint with the Federal Trade Commission and the US Department of Transportation.  

According to American Airlines policy, the company will provide a voucher for an approved hotel or reimbursement for “reasonable hotel costs” in the event of overnight delays or cancellations caused by the airline.

The airline did not immediately respond to The Post’s request for comment.

This is not the first time American has been slammed for allegedly providing little to no help to stuck passengers.

In June, TikTok influencer Gianna Pennacchio, 27, accused the airline of only providing a $25 voucher when she spent about $600 on lodging and tickets when her flight from New York to Miami was canceled.

“This definitely put a bad taste in my mouth when it comes to flying AA,” the content creator told The Post via email. “I will be more mindful next time of which airline I choose to fly with.”

ncG1vNJzZmimqaW8tMCNnKamZ2Jlf3R7j3Jmamtfoby6rctmmKadop6worqMmqCrpJmjsrR5wq6qraedmr9usM6nnGaZlqmys3mRZpuasV2Zsq2t2Gg%3D